Accessibility

Our goal

The Wild Pest is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, and actively work to exceed it where we can.

What we’ve implemented

• Keyboard navigation — every interactive element is reachable and operable by keyboard. Visible focus indicators throughout.
• Semantic HTML — proper heading hierarchy, landmark regions, labelled form controls, and ARIA where native HTML falls short.
• Colour contrast — all body text meets WCAG AA minimum contrast. Large text and decorative elements are reviewed in every design update.
• Reduced motion — all non-essential animation (hero reveals, parallax, Ken Burns, cursor companions) is disabled automatically when prefers-reduced-motion: reduce is set.
• Descriptive alt text — meaningful imagery has descriptive alternative text. Decorative imagery uses emptyalt="" so screen readers skip it.
• Clear forms — input fields have explicit labels, error messages announce politely, and validation is non-blocking where possible.
• Text scaling — the site remains usable at up to 200% zoom in all modern browsers.
• Language attribute — the page language is declared (en-CA) so screen readers use correct pronunciation.

Known limitations

No site is perfect. These are the areas we’re actively working on:

• Decorative motion on the home page (cursor-tracking ants, leaf scatter) is automatically disabled under reduced-motion, but we’re auditing for edge cases on older browsers.
• The interactive service map uses Leaflet, which has some keyboard-navigation gaps; the map is decorative and the same service-area information is available as plain text below it.
• User-generated photo uploads on /identifydon’t accept alt-text input. If you’d like a different way to share a pest photo, email us — we’ll identify it by conversation.

Request an accommodation

If any part of this site is a barrier for you, we want to hear about it. We respond within two business days and will work with you to provide the information you need in a usable form — whether that’s a phone walkthrough, a written summary, or something else.

Email [email protected] or call (800) BYE-BUGS. For a more formal complaint, you may also contact us by mail at The Wild Pest Ltd., North Delta, BC, Delta, British Columbia V4C 0A0, Canada.

Testing

We audit the site with automated tools (axe-core, Lighthouse) on every deploy and with manual screen-reader testing (VoiceOver on macOS and iOS, NVDA on Windows, TalkBack on Android) at least quarterly.

Service delivery

In-person service accessibility — technicians entering your home or business — is part of how we operate. Let us know in advance if you need accommodations (language interpretation, service animal protocols, mobility considerations) and we’ll ensure the right team arrives.